Refund and Returns Policy

Effective Date: December 11, 2024

Thank you for shopping with ShineBrightBina. We strive to provide our customers with the highest quality premium cosmetic products. If, for any reason, you are not fully satisfied with your purchase, we offer a refund and returns policy as outlined below. By purchasing from our website (shinebrightbina.com), you agree to the terms and conditions of this policy.

1. General Information

Our goal is to ensure that you are completely satisfied with your purchase. However, we understand that sometimes products may not meet your expectations or there may be issues with your order. We offer a straightforward return and refund process to address these concerns, provided that the following conditions are met.

2. Return Eligibility

To be eligible for a return or refund, the following conditions must be satisfied:

a. Timeframe

  • Returns must be requested within 30 days from the date of delivery.
  • Products must be returned in the original, unused, and unopened condition. If the product has been opened or used, it may not be eligible for a return.

b. Condition of the Product

  • The product must be returned in the same condition as it was when you received it, including the original packaging.
  • Any product that is damaged, altered, or not in its original condition may be refused for return or exchange.

c. Proof of Purchase

  • A receipt or proof of purchase must accompany any return. If you do not have a receipt, you may still be eligible for a return or refund if you can provide sufficient proof of purchase through order confirmation emails or account history.

3. How to Return an Item

If you are not satisfied with your product and would like to initiate a return, please follow these steps:

a. Contact Us

  • Before returning any product, please reach out to our customer service team via email at [email protected] to inform us of the reason for the return and to request a Return Merchandise Authorization (RMA) number. We will provide you with the necessary instructions for returning your product.

b. Return Authorization

  • Returns without a valid RMA number will not be accepted. The RMA number must be clearly marked on the return package.

c. Shipping the Product

  • Return shipping costs are the responsibility of the customer, unless the product was defective, damaged, or sent in error. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

d. Packaging

  • Please ensure that the product is securely packed to prevent any damage during transit. All returned items must include the original packaging, including any product boxes, instruction manuals, or accessories that were included in your order.

4. Refund Process

Once we receive and inspect the returned product, we will process your refund. The refund process is as follows:

a. Inspection of Product

  • All returned products will be carefully inspected by our team to ensure they meet the return criteria, including being unopened and unused. If the return meets the required conditions, we will proceed with the refund process.

b. Refund Method

  • Refunds will be issued to the original method of payment used for the purchase (credit card, PayPal, etc.).
  • Please note that it may take 7 to 10 business days for the refund to appear in your account, depending on your payment provider.

c. Refund Amount

  • The amount refunded will include the full purchase price of the returned item, excluding any shipping and handling fees. Original shipping costs are non-refundable, unless the return is due to an error on our part (such as a damaged, defective, or incorrect product).

d. Partial Refunds

  • If the product is returned in a condition that does not meet the criteria for a full refund, we may issue a partial refund, depending on the circumstances.

5. Exceptions to the Refund and Return Policy

There are a few exceptions where returns or refunds may not be accepted:

a. Used or Opened Products

  • Products that have been opened or used may not be eligible for return, unless they are damaged or defective upon arrival.

b. Sale or Promotional Items

  • Items purchased during sales or promotions may not be eligible for a return or refund, unless stated otherwise in the promotion details.

c. Gift Cards

  • Gift cards are non-refundable and cannot be returned.

d. Personalized Products

  • Customized or personalized products, such as those with engraved initials or custom packaging, are not eligible for return unless they are damaged or defective.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will assist you in processing a return or refund for defective items. Please provide:

  • Your order number
  • A description of the damage or defect
  • Clear photos of the damaged or defective item and its packaging (if applicable)

We will either send you a replacement product or issue a full refund for the damaged or defective item, along with any applicable shipping charges.

7. Exchanges

We do not offer direct exchanges at this time. If you would like to exchange an item for another product, please follow the return process outlined above and place a new order for the replacement item.

8. Non-Refundable Charges

Please note that the following charges are not refundable:

  • Shipping charges on orders and returns (unless the return is due to an error on our part).
  • Any taxes or customs fees applied during shipping (if applicable).
  • Handling and processing fees (if applicable).

9. Change of Mind

We understand that sometimes preferences change. However, due to the nature of our high-end cosmetic products, returns for reasons such as a change of mind or dissatisfaction with the product’s performance (after opening and using the product) may not be accepted. We encourage customers to carefully review product descriptions, ingredients, and customer reviews before making a purchase.

10. Customer Support

If you have any questions about our refund and return policy or need assistance with a return, please contact our customer support team:

We are committed to providing you with the best shopping experience and are happy to assist you in resolving any issues you may encounter.

11. Changes to the Refund and Returns Policy

ShineBrightBina reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on our website, and the effective date of the updated policy will be reflected at the top of this page. We encourage you to review this policy periodically to stay informed of any updates.

By shopping with ShineBrightBina, you acknowledge and agree to this Refund and Returns Policy. Thank you for choosing ShineBrightBina for your premium cosmetic needs!